Uber is rolling out cash payments to include those who typically use cards or prefer not to use them digitally, a key measure to improve accessibility to the service, which until now relied on this type of payment.
The “Cash Trips” feature, which allows you to pay your driver directly with cash, is currently rolling out worldwide. Below, we’ll detail the exact steps to activate and use this feature in your Uber app. You’ll need to check to see if it’s available in your region.
Why paying cash on Uber is a great idea
Uber initially launched cash payments in Delhi, India, where 80% of urban trips are still paid for in cash. After seeing success there, the company expanded the pilot model to several cities in the UK (excluding London) and markets in Latin America, always subject to local regulations and user verification. And the truth is, it’s working better than expected, even if you might think it’s a step backward.
Requirements for paying in cash
For the cash payment option to appear in your account, you need:
- Have your residence in an enabled area: Check the “Wallet” section to see if you see the “Cash” option available.
- Verified Account: Upload an official ID (ID, passport, or driver’s license) to confirm your identity. Uber requires this to ensure the safety of drivers and passengers, so it’s absolutely necessary.
- Updated Connection: Keep your Uber app updated to receive the cash payment option when it arrives in your area.
Steps to activate cash payment
If you think it must be very complicated, you’re wrong. It’s very easy, as easy as paying cash. Follow these simple steps to avoid any losses:
- Open the Uber app and tap the menu (three-line icon).
- Select Payment and click Add Payment Method.
- Choose the Cash option and confirm.
- If this is your first time, please complete the identity verification process with one of the documents you can use to identify yourself.
- Return to the payment screen and check that Cash is now correctly selected before requesting the ride you want to take.
How does cash payment work during travel?
- Before the rider gets on, the offer card displays a “Cash” badge so the driver knows in advance that payment will be in cash. However, try to keep it as small as possible, especially until the service is fully implemented and adapted. Don’t worry, though, because Uber has thought of everything.
- If you’re a driver: Tap Collect Payment in your driver app, enter the amount the passenger gave you, and confirm. Uber will adjust any difference between the expected amount and the amount received.
- Reports and earnings: Uber reflects cash payments on your weekly statement, deducting its service fee from your earnings without you having to manage anything else. As you can see, it’s easy, simple, and above all, very practical.